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Delivery Information

We know that one of the biggest concerns regarding purchases is the reliability of the courier that delivers your order to your door.

Aqualine Hot Tubs has created a service that excels.

Not only do we deliver in 3-5 working days, we have dedicated drivers to ensure that your item arrives safely in one piece.

Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, we will inform you of any delay as soon as possible and will give you the option of cancelling your order at this point.

 

What is your delivery process?

Details on our delivery procedure can be found below.

 

1) Aqualine Hot Tubs receive your order.

 

2) The order details are checked and passed to our warehouse for dispatch.

 

3) Your order is picked and marked for dispatch.

 

4) Once the order has been marked ready for dispatch, our delivery team will route your order for delivery over the next 2 – 3 days and call you advising of the delivery date.

 

Under normal conditions when the goods are in stock, and your order is received before 3pm our delivery team will mark the sauna for dispatch the same day.

However most of the vehicle routing may have already taken place by then so orders are preferred before 12 noon as a vehicle may have already been routed for that area.

 

Do you delivery to my postcode?

We delivery to most UK mainland address’. Certain postcodes are restricted to kerbside delivery only and these are shown in the following graphic.

 Postcodes

 

What levels of delivery do you provide?

We provide 3 levels of delivery detailed below.

Delivery and full installation (restricted to certain postcode areas, see above)

Area 1   £432 Inc. VAT

Area 2   £492 Inc. VAT

 

Delivery and position only

Area 1 £384 Inc. VAT

Area 2 £432 Inc. VAT

 

Kerbside Delivery only

Area 1 £354 Inc. VAT

Area 2 £414 Inc. VAT

If we are delivering to the Isle of Wight we will add the cost of the ferry to the installation cost.

 

Can I have my item delivered to a different address?

Please understand that for fraud prevention purposes, we can only deliver to the cardholders registered address.

However, if you would like delivery to an alternative address, you can contact your bank to add additional address to your account, which will then pass our address verification process.

We can also accept payment via cheque or bank transfer. Please contact us if you wish to pay via this method.

 

What happens on the day of delivery?

In most cases 2 fully trained engineers will attend to deliver and install the spa. In the worst case scenario at least one fully trained engineer and a drivers’ mate will attend during peak season. The service generally takes around 3 to 3.5hrs and every effort is made to ensure all your needs as the customer are met.

 

Do I need to have anything prepared in advance?

Yes. There are a few things that should be in place so that we can carry out a full and safe installation.

1)      A suitable base should be in place. Hot tubs can be heavy without having water in them and with some of the larger hot tubs weighing over 2000 kg when filled a suitable level base is essential. The most common base is that of standard concrete, it should be slighter larger than the footprint of the hot tub and a minimum thickness of 4 inches (depending of the size of hot tub you choose).

Decking is a very popular choice when it comes to bases. If you are going to use decking you must ensure that any new or existing decking is able to take the additional weight of a fully filled hot tub. Reinforced decking is required and if your decking is laid directly on soil extra bracing may also be necessary.

A modern alternative to the above is Smart Deck from Leisure Concepts. Smart Deck is an easy to install base, which just requires the area to be flat and level and no other special preparation is required. The innovative SmartDeck patio system provides a perfect solution to the problem of establishing a flat and level hot tub base. Each panel locks together allowing the creation of small or large decks if desired. The beauty of this system is that you can remove the base if you choose to move the hot tub.

2)      Any electrical point supplied for a Hot Tub indoors or outdoors should be installed by a competent, certified electrician. All works must be certificated conforming to part P of the building Regulations. Electrical installation work should always conform to BS: 7671 17th Edition of the wiring Regulations.

It is paramount that we see all certificates relating to the electrics that have been installed by a certified electrician, if on the day we are unable to view the certificate; we will only be able to complete a delivery and position and would charge for the second visit to complete the install.

Most, if not all domestic Hot Tubs are designed for single phase 230vac operation

You will need to ask your Hot Tub dealer for the total load the Hot Tub will draw at full operation. Your certified electrician will then be able to work out what size of cabling is required. Even the smallest Hot Tub would usually require at least a 16 amp supply. Bigger Hot Tubs with 3 pumps or more generally require a 40 amp supply but this is a guide only.

ALL outside electrical supplies must have mechanical protection, this is either in the form of steel wire armoured cable (SWA) or suitable conduit.

The Hot Tub MUST have its own dedicated circuit with correct size fuse breaker and RCD protection. The RCD must be 30mA.

A rotary isolator switch not closer to the Hot Tub than 2 metres is required so that the Hot Tub can be disconnected from the main supply quickly and efficiently

We generally ask for a coil of 4 metres of cable to be left immediately next to the Hot Tub base so that we have enough to wire it in whichever final position the customer chooses.

We will need to know what colours have been used to identify Neutral and Earth. In most cases Black is used but with the harmonised colours Grey is also sometimes used.

A suitable gland to finish the SWA is required. Most Hot Tubs have a cable entry hole of 32mm so in some cases a 32mm – 25mm reducer is required. Please also leave a suitable backing nut in order to fit the gland correctly in to the control box.

Please refer to the hot tubs Electrical Wiring Diagram for further instructions.